IT Monitoring: Necessary, or just “nice to have”?

This blog was first published on Service Management 360 on 30-Oct-2013. http://www.servicemanagement360.com/2013/10/30/it-monitoring-necessary-or-just-nice-to-have/ Why do I so often see poorly managed system environments in small and medium businesses? Well, there are multiple reasons for that: They […]

Is IT monitoring for large businesses only?

This blog was first published on Service Management 360 on 13-Aug-2013. http://www.servicemanagement360.com/2013/08/13/is-it-monitoring-for-large-businesses-only/ Could you imagine any large company leaving their IT systems unmanaged? I can’t. These major companies have dedicated departments in place, responsible for […]

Monitoring as a Service, Part 4: Running the Business

This blog was first published on Service Management 360 on 07-Aug-2013. http://www.servicemanagement360.com/2013/08/07/monitoring-as-a-service-part-4-running-the-business/ In this four-part blog series I have been developing my idea of a Monitoring as a Service business. First, in part 1, I […]

Monitoring as a Service, Part 3: The Implementation

This blog was first published on Service Management 360 on 31-Jul-2013. http://www.servicemanagement360.com/2013/07/31/monitoring-as-a-service-part-3-the-implementation/ In my previous post, Monitoring as a Service: Part 2, the business model, I highlighted the need for a well-defined service catalog including […]

Monitoring as a Service, Part 2: The Business Model

This blog was first published on Service Management 360 on 24-Jul-2013. http://www.servicemanagement360.com/2013/07/24/monitoring-as-a-service-part-2-the-business-model/ After my wife agreed on the business idea for Monitoring as a Service (see my previous post for the story), her first question […]

Monitoring as a Service, Part 1: The Business Idea

This blog was first published on Service Management 360 on 18-Jul-2013. http://www.servicemanagement360.com/2013/07/18/monitoring-as-a-service-part-1-the-business-idea/ Over the last few years I have presented several business ideas to my wife, but all were rejected. The Monitoring as a Service […]